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3-Day Youth Resilience Rise Retreat
CANCELLATION & REFUND POLICY

Booking & Payment

  • Full payment is required at the time of booking to secure your place

  • All prices are listed in AUD (Australian Dollars)

  • Your booking is confirmed once payment is received

 

Participant Cancellations

All cancellations must be submitted in writing via email.

 

More than 7 days before retreat

  • Full refund minus $30 administration fee

3–7 days before retreat

  • 50% of the total fee will be refunded 

 

Less than 72 hours before retreat / No show

  • No refund will be provided

 

Transfer Option

You may transfer your booking to another participant if:

 

  • They meet eligibility (18–25 years)

  • You notify us at least 24 hours prior

  • The new participant completes all required forms

 

​​Transfer to Future Retreat

Transfer requests are not guaranteed

  • Assessed on a case-by-case basis

  • A $20 administration fee may apply

 

Medical or Exceptional Circumstances

If you are unable to attend due to illness or emergency:

 

  • Supporting documentation may be required

  • A partial refund or credit may be offered at our discretion

 

Cancellation by Resilience Rise Retreat

We reserve the right to cancel or reschedule due to:

  • Insufficient numbers

  • Facilitator illness

  • Safety or environmental factors

In such cases:

  • A full refund OR transfer option will be provided

We are not liable for external costs (e.g. travel)

 

Weather Policy

  • The retreat will proceed in most weather conditions

  • Activities may be modified for safety

  • No refunds for weather-related adjustments

 

Consumer Rights

Nothing in this policy excludes your rights under the

Australian Consumer Law

 

Agreement

 

By booking, you agree to this Cancellation Policy.

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Resilience Rise Retreat – 3 Days / 2 Nights Program
TERMS & CONDITIONS

Effective Date: 15 January 2026

Business Name: Resilience Rise Retreat

ABN:  35 689 492 233

Contact: info@resilienceriseretreat.com

Program Overview

The Resilience Rise Retreat is a 3-day, 2-night immersive wellbeing program designed for young people aged 18-25.

 

The program includes:

 

  • Accommodation (shared)

  • Meals and snacks

  • Structured workshops (emotional regulation, resilience, identity)

  • Outdoor/nature-based activities (e.g., kayaking, walks)

  • Group discussions and reflection sessions

  • Facilitated wellbeing and coaching activities

 

This is not a clinical or medical treatment program.

 

Eligibility & Participation

By registering, you confirm that:

 

  • The participant meets the age requirements

  • The participant is physically and mentally fit to engage in retreat activities

  • All medical, psychological, and behavioural conditions have been disclosed prior to attendance

 

For participants under 18:

 

  • A parent/guardian must provide consent

  • Emergency contact details must be supplied

 

Resilience Rise Retreat reserves the right to:

 

  • Refuse participation if safety is at risk

  • Remove a participant if behaviour is unsafe or disruptive

Medical & Mental Health Disclosure

Participants (and/or parents/guardians) must disclose:

 

  • Mental health diagnoses

  • History of self-harm or suicidality

  • Medications

  • Allergies or medical conditions

 

Failure to disclose relevant information may result in:

 

  • Removal from the retreat without refund

  • Limitation of facilitator responsibility

 

The retreat does not provide medical or psychiatric care.

Code of Conduct

Participants agree to:

 

  • Respect facilitators and other participants

  • Follow all safety instructions

  • Maintain appropriate behaviour at all times

 

The following are strictly prohibited:

 

  • Violence or threats

  • Bullying or harassment

  • Possession of drugs, alcohol, or illegal substances

 

Violation may result in:

 

  • Immediate removal from the retreat

  • No refund provided

Assumption of Risk

By attending, you acknowledge that:

 

  • Activities (including outdoor and water-based activities) carry inherent risks

  • Participation is voluntary

 

You accept full responsibility for:

  • Personal injury

  • Loss or damage to personal belongings

Liability Waiver

To the extent permitted by law:

Resilience Rise Retreat, its facilitators, and partners are not liable for:

  • Injury, illness, or death

  • Loss or damage of personal property

  • Emotional distress arising from participation

Nothing in this agreement excludes rights under the

Australian Consumer Law.

Emergency & Duty of Care

In case of emergency:

  • Facilitators may seek medical assistance

  • Costs incurred are the responsibility of the participant/guardian

Participants must:

  • Follow all emergency procedures

  • Provide accurate emergency contact details

Booking & Payment

 

  • Full payment is required to secure a spot unless otherwise stated

  • Limited places available; bookings are confirmed upon payment

  • Prices are listed in AUD

Cancellation & Refund Policy

Participant Cancellation:

 

  • More than 30 days prior: Full refund minus admin fee

  • 14–30 days prior: 50% refund

  • Less than 14 days: No refund

 

Transfers:

 

  • You may transfer your spot to another eligible participant with approval

 

Retreat Cancellation:

Resilience Rise Retreat reserves the right to cancel due to:

 

  • Low enrolment

  • Weather/safety risks

  • Unforeseen circumstances

 

In this case:

  • Full refund or transfer will be offered

Photography & Media Consent

By attending, you consent to:

 

  • Photos/videos being taken during the retreat

  • Use for marketing and promotional purposes

 

If you do not consent, you must notify us in writing prior to the event.

Privacy

All personal information is handled in accordance with:

 

  • Australian privacy laws

 

Information is used for:

  • Program delivery

  • Safety and emergency purposes

Personal Responsibility

Participants are responsible for:

  • Their own belongings

  • Following program guidelines

  • Engaging respectfully in group activities

No Guarantee of Outcomes

While the program is designed to support:

  • Emotional regulation

  • Confidence

  • Resilience

Results will vary. No guarantees are made regarding:

  • Personal transformation outcomes

  • Mental health improvements

Travel & Transport

Participants are responsible for:

  • Transport to and from the retreat location

    (unless explicitly included)

Changes to Program

Resilience Rise Retreat reserves the right to:

  • Modify the schedule

  • Substitute activities

  • Change facilitators if required

 

Governing Law

These Terms & Conditions are governed by the laws of:

  • New South Wales, Australia

 

Agreement

By booking and attending, you confirm that:

  • You have read and understood these Terms & Conditions

  • You agree to comply fully

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